FREQUENTLY ASKED QUESTIONS
When is Romme Alpin open for the season?
We open the slopes on 21 th of December. Ski lodge opens on 20th of December.
If we have the opportunity, we are open on weekends in December.
What time does the slopes open and close?
The slopes are open at 9 am to 3 pm. From the 25h of January the slopes are open 9 am to 4 pm.
When closing Romme Alpin for the season.
The skiresort have open until April 7th 2019.
SLAO's safety rules
In SLAO's little yellow you will find general rules, ride and lift rules, tips and more. That's all that's important to know about lifting and downhill skiing!
You can read SLAO's little yellow HERE.
The members of the Swedish Ski Resort continuously work with preventive safety work at the ski resort - to provide safe services to their guests under the Product Safety Act.
Are there cross-country trails at Romme Alpin?
As far as we have much natural snow, there is a track length of 2 km across the road from Romme Alpin. Please contact the reservation on 0243-795800 for updated information about the tracks.
Otherwise, we recommend you to go to Gyllbergen, Bergebo or Mellsta for cross country skiing.
Is it the same price when booking on the website that in place?Yes
Where do I meet my ski instructor?At Ski School sign at the beginners area. Applies to both ski school in group and private lessons.
Between what ages can children go to ski school?
We offer ski school for all ages.
We have different group lessons depending on age and level. For childrens of 3 years we have our popular ski and play. In the ages 4-9 years we offer different groups depending on previous skiing skills. Between 10-15 years, we have starting courses for young people both in skiing, perfect for those who want to learn the basics.
Where can I book a private lesson?
Please call the booking office 0243-79 58 00 or send an email to email@example.com.
You can also book your private lesson in Gästservice/Guestservice.
Which is Romme Alpins agelimits?
Children 0-6 years. Youth 7-17 years. Adults 18-64 years. Senior from 65 years.
How late can I load my SkiPass on the website?
There is no time limit, you can stand on our parking, and charge your card and then head directly to the slopes. One tip is to do this before you get here, if the internet connection fails.
Can I load my existing SkiPass at Romme Alpin?
Yes you can. We use Axess which also ex. Skistar and Idre fjäll also use. So if you have a SkiPass from there, you can charge it at Romme Alpin.
Do you have a paper card from a previous visit at Romme Alpin, you can not load it again because it is a single card. It is only chipcards of plastic that works to recharge again.
You can charge your SkiPass at our website www.rommealpin.se and Book Express or in pur app Mitt Romme.
I bought a 2-day ski pass and now I want to go one more day, do I get any discount?
It is possible to upgrade your ski pass for 3 days, for the same price as if you had bought a 3 day pass from the beginning. Go to SkiPass or Gästservice for help and information.
When can i check in?At. 3:00 pm you can check in at the Ski lodge and Holgers hus. If the room has already been cleaned, you could get access to your room earlier than that. Our front desk is staffed around the clock, so you are welcome to check in when it suits you.
When do I have to check out?
Checkout is at. 10.30 am. You are unfortunately not get a late check-out. This is because we have 169 rooms to be cleaned before the next check-in at 3:00pm.
Can I book only one night at the Ski lodge?
During Sunday to Thursday week 3-6 & 11-14 can you book single nights. Other days and weeks we release single nights 6 days before arrival for booking, except for Friday night wich is released 5 days before arrival. Ex. Friday and Saturday night are released for sale on our website on Sunday before arrival.
Is it allowed to bring pets to the Ski lodge?
In some of our family rooms with 4 beds and 5 beds you can bring animals. This must be booked in advanced and is subject to availability, please call 0243-795800 to book. We will charge you 500 SEK.
Is there a fridge in the rooms in the Ski lodge?
No, there is not.
Are sheets and towels included in the price at the Ski Lodge?Yes, during your stay sheets and towles are included.
Is there a sauna at the Ski lodge?
We have a mens and a lady sauna in our relaxation area, located in the transition between the Ski Lodge's two buildings on floor three. Entrance from the second house.
Where can I heat the oatmeal when I stay at the Ski Lodge?
We have a microwave in our reception, please contact our staff and they will help you out. It is also possible to pick up a kettle from the reception which you can bring to the room to heat water.
Are there hairdryers in the rooms in the Ski lodge?
Is there a swimming pool at the Ski Lodge?
No, we don't have a pool. We advice you visit the water park Aqua Nova in Borlänge.
Do you have any activities for children in the evenings at the Ski lodge?
We have a large playroom on the second floor above the lobby with toys, games, crafts and video games. The playroom opens at. 3:00am.
Movies at 6:30am & 8:00am. Which movies shown each day are presented on the large blackboard at the front desk.
The ski school also organizes evening outdoor activities such as ghost hunts, ice skating and scooter safaris. Contact the reception on site for more detailed information and to book these activities.
Can I book a crib for my room?
Yes, contact the booking office via email firstname.lastname@example.org or phone 0243-795800 to book a crib to your room. We will charge you 200 SEK for the crib.
Can we book a room for four when we are five in our family? Can you put an extra bed in the room?
We only allow children under 2 years as an extra person in the room.
We have no extra beds but provides cribs for children under 2 years for a cost of 200 SEK.
Am I allowed to use the showers and relaxation area even though I do not live in ski lodge?
No, relaxation area is only available for our hotel guests.
Is it possible to book a dinner table in the Ski Lodge restaurant even though we are not staying at the hotel?
Yes you can, subject to availability. Contact booking at 0243-795800 or send an email to email@example.com.
Is it possible to book a table at lunch in one of the restaurants at Romme Alpin?
No, we do not accept table reservations lunchtime.
Do you have barbecues where you can barbecue your own food?
Yes, you can find barbecues at the beginner area.
Why should I connect my Skipass to My Romme?
By linking your ski pass to My Romme, you get access, and can post your ski day on Facebook. You follow your rides the whole season and can compare with your friends and the daily leaderboards
How is my rides recorded?
After you pass the entrance to the lift with your ski pass your registration runs automatically.
What is my day of skiing?
My ski day is a summary of your rides during the day. You get a compilation of the number of runs and number of vertical meters. You can also earn and collect different pins based on your riding style and your rides. Are you a Sun worshiper or Manchester Hunter?
What do I share on Facebook?
By connecting my Romme to Facebook, you agree and share your rides with friends on Facebook who also installed my Romme. You also agree that you appear on the leaderboards.
Can I charge my Skipass on My Romme?
Yes, via link Skipass
Can you go up with the chairlift to the top cabin and eat lunch without skis?
No it is not allowed according to our safetyrules.
Are there vegetarian options on fondue evening on Toppstugan?
As a vegetarian option we offer Quornfilé in vegetable broth or salmon in fish broth. This must be booked in advance, please contact the booking office at firstname.lastname@example.org mail or telephone 0243-795800.
Can I book a table for lunch in the Top Cabin?You can not book a table for lunch at the Top Cabin, welcome from 11.30
Is there a microwave in the lunch cottage?No.
Can I store my bag and shoes in the lunch house?
Yes, you can. We have shelves indoors and outside where you can store your items. We also offer a manned closet where you can leave your valuables items for a small fee.
Is there a changing room?There are small changing romms in the Lunch House.
Are there changing rooms and showers at the facility?
Yes in Värmestugan we have changing rooms but not showers.
Is there storage and lockers at the facility?
In and outside The lunch cottage we have unguarded storage for example. bags and shoes. No lockers are available.
Do you havea guarantee for snow?
Our Snow Guarantee is that we will be able to accommodate a slope from the top and a hill in the beginner area, otherwise we will refund the reservation -200 kr in adm. charge.
Do you have a sledding hill?
Yes we do.
Is it possible to bring pets to Holgers House?
No, that's not allowed.
Can I purchase the cleaning?
Yes, it is possible to book the final cleaning at the time of booking at a cost of 1500: -. Do you want to complete your booking with final cleaning it can be done 10 days prior to arrival. Contact booking at 0243-795800 to make this addition.
When is check-in and check-out in Holger House?
Check-in 3.00pm and check out 10.30am.
Where do I get the key to Holger's house?
You get the keys in the front desk in the Ski Lodge.
How are the beds distributed in Holger's house?
On the first floor there are 2 bedrooms with 4 and 3 beds. On the second floor are two bedrooms with 3 and 2 beds.
Are ski goggles inlcuded in the rent when you choose a ski package?
No, they are not. You can buy ski goggles in our skishop.
Do you have a ski wardrobe?
Yes we do. In the ski closet, you can leave your skis and poles overnight. Skiis 20:-, boots 30:- and both 50:-.You'll find ski closet between the rentalshop and Värmestugan.
Can I rent ski gear from Romme Alpin?
Yes, you can. The cost of a day is 150 sek/jacket and 150 sek/trousers.
Can I rent cross country skis from Romme Alpin?
Yes, you can. The cost is 150 sek/adult for a full day, which includes skis, poles and boots.
Do we need to pre-book equipment online?We recommend that all guests pre-book their equipment online, so that when picking it up it will already be correctly set and adjusted to your size and measurements as given at the time of booking.
Can I rent a sledge from Romme alpin?
To rent a sledge for one day will cost you 50 sek.
Can you combine skiing and snowboarding in a day?
Yes, you can. Contact the rental on site to replace equipment.
How late can you pre-book equipment on the website?
You can pre-book your equipment until 6 am on the same day of your trip.
Where do I report my child sick for the field day?
You contact the school to report that your child is sick and can not attent to the field day.
The leader of the school then submits a list to us on the site of the sickly-reported students, and then we will refund the booked amount -100 kr in adm. fee to the same card / account that you paid with when you made the reservation.
Can I get help to wax my skis?Yes, in our ski workshop.
Can I buy back protection?
Yes, in our ski shop. Come in and we'll help you find the right back protection
Do you sell ski clothes?
In the Romme Alpin ski shop you will find everything you need for a great day on the mountain. Our experienced and friendly staff will help you find the right equipment and clothing that you need.
How does tripp, trapp, trull work?
You start by purchasing brand new equipment for your children (skis, boots, ski poles). When your child outgrows the equipment, simply bring back the equipment and we can exchange it for a good reconditioned set that will suit him/her. You can do this however many times you wish till your child reaches shoe size 40 (Euro), ski length of 140cm or more, or 16 years of age.
Do i need to book a time to get help with my ski equipment?
If you are in need of assistance or have questions about your equipment, just enter the workshop. Most of the time, our staff can help you within half an hour, but of course there are exceptions, however, Most people get help within a couple of hours. Some jobs can also be done after closing to be delivered properly in time for the back opening the following day.
Can I book only the travel without SkiPass with your day tour buses?
Yes, you can make your booking through our online booking.